HOW LONG WILL MY ORDER TAKE?

I try to fulfil orders as quickly as I can, but I am only one person and I cannon always guarantee next day shipping. I will always ship orders within 3-5 working days of the order being placed, however, if there are any issues I will contact you first. Thank you for being understanding and patient with me

THERE’S SOMETHING WRONG WITH MY ORDER, WHAT SHALL I DO?

Hopefully, there will be no issues with orders, but if there is an issue such as damage in transit or a missing item, please get in contact with me at wearebalancingact@gmail.com and I will sort it out for you.

I WANT TO SEND THIS AS A GIFT, DO YOU OFFER GIFT WRAPPING?

Yes, I do! You can add the gift wrapping option to your basket and write a gift message in the checkout notes.

WHAT KIND OF FREE SAMPLE WILL I RECEIVE?

.Every order receives a free sample, normally it will be a wax melt but sometimes it could be a tea light, incense stick or a packet of matches.

I WANT ONE OF YOUR CANDLES BUT YOU DON’T OFFER THE SCENT I WANT, CAN YOU MAKE ME A BESPOKE CANDLE?

I absolutely can! You can fill in the form here and we can work together to create your dream candle.